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Re: Play HQ

PostPosted: Thu May 08, 2025 10:55 am
by The Bedge
saintal wrote:Had a handful of juniors use SA Government Sports-vouchers during the rego process back in Sept/Oct.

Raised a support ticket in early January as we hadn't seen these funds yet (was an issue last season also). Here we are in May and it still hasn't been sorted out. Customer service has been anything but proactive and timely.

Just needed a rant :lol:

We had the same issue - they finally arrived mid- Jan in a lump sum.

The other option is self claiming through the sports voucher portal - you run a report out of PlayHQ with all the vouchers claimed, and then upload that to the portal

Re: Play HQ

PostPosted: Thu May 08, 2025 11:07 am
by saintal
The Bedge wrote:
saintal wrote:Had a handful of juniors use SA Government Sports-vouchers during the rego process back in Sept/Oct.

Raised a support ticket in early January as we hadn't seen these funds yet (was an issue last season also). Here we are in May and it still hasn't been sorted out. Customer service has been anything but proactive and timely.

Just needed a rant :lol:

We had the same issue - they finally arrived mid- Jan in a lump sum.

The other option is self claiming through the sports voucher portal - you run a report out of PlayHQ with all the vouchers claimed, and then upload that to the portal


Hmm okay, I'll look into this. Did consider liaising directly with the Office for Rec and Sport.